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Develop and update hospitality industry knowledge

Unit Descriptor This unit deals with the skills and knowledge required to access, increase and update knowledge of the hospitality industry including different industry sectors and relevant industry legislation. This knowledge underpins effective performance in all sectors and applies to all people working in the hospitality industry. In-depth knowledge is therefore not required.

1 . Seek information on the hospitality industry
  1. Identify and access sources of information on the hospitality industry, appropriately and correctly.

  2. Obtain information to assist effective work performance within the industry, including:

    1. different sectors of the hospitality industry, their inter-relationships and the services available in each sector

    2. relationships between tourism and hospitality

    3. relationships between the hospitality industry and other industries

    4. industry working conditions

    5. environmental issues and requirements

    6. industrial relations issues and major organisations

    7. career opportunities within the industry

    8. the work ethic required to work in the industry

    9. industry expectations of staff

    10. quality assurance.

  3. Access and update specific information on relevant sector(s) of work.

  4. Use knowledge of the hospitality industry in the correct context to enhance quality of work performance.

2 . Source and apply information on legal and ethical issues for the hospitality industry
  1. Obtain information on legal and ethical issues to assist effective work performance.

  2. Conduct day-to-day hospitality industry activities in accordance with legal obligations and ethical industry practices.

3 . Update hospitality industry knowledge
  1. Identify and use a range of opportunities to update general knowledge of the hospitality industry.

  2. Monitor current issues of concern to the industry.

  3. Share updated knowledge with customers and colleagues as appropriate and incorporate this knowledge into day-to-day work activities.

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?Liaising with colleagues from other industry sectors to meet a particular customer request1
How are ideas and information communicated within this competency?Deciding whether to join an industry association based on promotional materials2
How are activities planned and organised?Organising a personal program of professional development activities for the upcoming year1
How are problem solving skills applied?Discussing industry events with colleagues1
How are mathematical ideas and techniques used?-0
How is use of technology applied?Responding to a situation which involves dealing with a sector of the industry of which you have limited knowledge1
How is team work used within this competency?Using the Internet to source information on the hospitality industry1

Range Statement

Information sources may include

Other industries may include

Legal issues which impact on the industry include

Ethical issues impacting on the industry may relate to

Issues of concern to the industry may be related to

Evidence Guide

Essential Knowledge and Skills to be Assessed

The following skills and knowledge must be assessed as part of this unit:

Linkages to Other Units

This is a core unit which underpins effective performance in all other units and combined training and assessment may be appropriate.

Critical Aspects of Assessment

Evidence of the following is critical:

Context of Assessment and Resource Implications

Assessment must ensure:

Assessment Methods

Assessment methods must be chosen to ensure that ability to develop and update knowledge can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit: