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Perform goods control procedures
|Unit Descriptor||This unit covers the ability to receive and process goods, conduct a stocktake, re-order stock and dispatch goods. It involves working with a reasonable level of responsibility either autonomously or under supervision. This unit is based upon WRRI.1 Perform stock control procedures endorsed in the Retail Training Package, but has been customised with the alteration of some elements and performance criteria.|
|1 . Receive and process incoming goods||
|2 . Conduct stocktake||
|3 . Re-order stock||
|4 . Dispatch goods||
|Key Competency||Examples of Application||Performance|
|How can information be collected, analysed and organised?||By communicating with colleagues, ideas information and requirements relevant to receiving, processing, re-ordering and dispatching and stock taking goods.||1|
|How are ideas and information communicated within this competency?||By collecting information relevant to the organisation's needs and policies on control of stock; collating it in a useable format and evaluating it for application.||1|
|How are activities planned and organised?||By organising the work requirements associated with receiving, processing, re-ordering, dispatching and stock taking goods, in conjunction with other assigned activities, such that the task is undertaken in a realistic time frame.||1|
|How are problem solving skills applied?||By interacting with colleagues to support and enhance the organisation's stock control procedures.||1|
|How are mathematical ideas and techniques used?||In all aspects of receiving, processing, re-ordering and dispatching and stock taking goods.||1|
|How is use of technology applied?||By identifying issues associated with receiving, processing, re-ordering, dispatching and stock taking goods that are not within defined guidelines, resolving those that are routine and involving others where they are not.||1|
|How is team work used within this competency?||By using technology to receive, process, reorder and dispatch goods and assist with the conduct of stocktakes.||1|
Goods may include:
coffins or caskets
coffin or casket accessories
urns or vases
headstones or grave markers
mortuary tools, equipment and materials
gravedigging or grounds maintenance tools, equipment and materials
first aid equipment and materials.
Stock may be moved:
manually or mechanically.
Equipment used to receive or dispatch goods may include:
other moving devices.
Workplace policies and procedures may include:
standard operating policies and procedures
standards and certification requirements
quality assurance procedures
emergency, fire and accident procedures
Packing materials may include:
Stock recording may be:
manual or electronic.
Stocktakes may be:
cyclical or compliance driven.
Organisation's stock control may include:
checking incoming or existing stock and special orders.
Minimum stock levels may be influenced by:
type of stock
remoteness of the workplace location
may need to conform to established quality guidelines.
may vary according to stock characteristics and industry codes of practice.
Discretion and privacy:
may be required for sensitive deliveries such as the delivery of coffins or caskets.
Critical Aspects of Evidence
Evidence of the following knowledge and skills is considered essential to demonstrate competency in this unit. This includes demonstration of the Key Competencies at the performance level identified at the end of this unit:
Consistent application of workplace polices and procedures and relevant legislation and statutory requirements in regard to stock control.
Consistent application of safe work practices for the manual handling and moving of stock, according to OHS legislation/regulations/codes of practices.
Correct interpretation and application of manufacturer's instructions with regard to handling stock and using relevant equipment.
Receiving and processing incoming goods, and dispatching outgoing goods according to workplace policies and procedures.
Correct maintenance of stock levels according to workplace policies and procedures.
Assistance with stocktaking and cyclical counts according to workplace policies and procedures.
Underpinning Knowledge and Skills
The following knowledge, understanding and skills are essential to perform this unit to the required standard:
Knowledge of manual handling techniques and OHS regulations and procedures.
Knowledge of inventory control procedures.
Verbal and non-verbal communication skills, including:
ability to give directions
negotiation and assertiveness skills.
Customer service skills including the ability to respect and keep confidentiality.
Literacy and numeracy skills, including:
ability to interpret and understand written documentation
ability to accurately complete required documentation
Knowledge of workplace policies, procedures and practices.
Knowledge and understanding of relevant Federal, State/Territory and Local Government legislation and regulations.
Ability to recognise professional parameters.
Life experience and common sense.
Time management skills, punctuality.
Stress management skills.
Ability to relate to people from a range of social, cultural, religious and ethnic backgrounds and physical and mental abilities.
Personal integrity, ethics and accountability.
Context of Assessment
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include an experienced person at the workplace.
Competency should be demonstrated in the workplace or a simulated workplace environment through a range of situations which may include interruptions and involvement in other related activities normally expected in the work environment.
Assessment should be undertaken in an environment that meets industry codes of practice and relevant industry regulations and legislation.
Interdependent Assessment of Unit
All units which relate to a job function can be considered as co-requisites to assist with an integrated approach to assessment.
For advice on integrated assessment of units within and across qualifications, refer to the Assessment Guidelines.
Written and/or oral questioning to assess knowledge and understanding with regard to performing stock control procedures in the Funeral Services Industry. Questions will be asked in a manner appropriate to the language and literacy level of the staff member.
Observation of staff member performing a range of workplace tasks over sufficient time to handle a range of contingencies. Tasks may include but are not limited to:
identifying correct procedures for the receiving and dispatching goods
storing and securing goods in accordance with organisational policy.
Completing workplace documentation relevant to workplace requirements.
All resources must be provided for the assessment. If workplace based, the resources should relate specifically to policies, procedures and range of tools and equipment. If an off the job or simulated work environment is used then resources should be applicable to the work environment.
Resources may include:
A real or simulated work environment.
Relevant documentation such as:
stock records documentation
stock requisition forms
credit request documents
workplace policies and procedures
documentation as identified in the Range Statement.
Industry codes of practice and relevant legislation and regulations.
Access to a range of stakeholders with a range of requirements (real or simulated).
Access to a range of tools and equipment.
A qualified workplace assessor and/or technical expert working in partnership with the assessor.