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WFSABO301A

Perform goods control procedures

Unit Descriptor This unit covers the ability to receive and process goods, conduct a stocktake, re-order stock and dispatch goods. It involves working with a reasonable level of responsibility either autonomously or under supervision. This unit is based upon WRRI.1 Perform stock control procedures endorsed in the Retail Training Package, but has been customised with the alteration of some elements and performance criteria.

ELEMENTPERFORMANCE CRITERIA
1 . Receive and process incoming goods
  1. Goods are unpacked using correct techniques and equipment in line with workplace policies and procedures.

  2. Packing materials are removed and disposed of promptly according to workplace policies and procedures.

  3. Incoming goods are accurately checked and validated against purchase orders and delivery documentation according to workplace policies and procedures.

  4. Items received are inspected for damage, quality, breakage or discrepancies and recorded according to workplace policies and procedures.

  5. Stock levels are accurately recorded according to workplace policies and procedures.

  6. Secure storage of goods arranged according to workplace policies and procedures and government legislation.

2 . Conduct stocktake
  1. Stocktaking and cyclical counts are conducted according to workplace policies and procedures.

  2. Stock records documentation is completed according to workplace stock control system.

  3. Discrepancies in stock are recorded and reported.

  4. Electronic recording equipment is operated if required and maintained according to manufacturer's guidelines.

3 . Re-order stock
  1. Minimum stock levels are identified according to workplace policies and procedures.

  2. Stock requisition forms or electronic orders are completed accurately.

  3. Undelivered stock orders are identified on stock system and followed up without undue delay.

4 . Dispatch goods
  1. Goods to be returned to supplier are identified and labelled with date, supplier and reason for return.

  2. Credit request documentation is completed according to workplace policies and procedures.

  3. Goods are stored securely while awaiting dispatch.

  4. Delivery documentation is completed according to workplace policies and procedures.

  5. Any special delivery instructions are noted.

  6. Items are packed safely and securely to avoid damage in transit.





Key CompetencyExamples of ApplicationPerformance
Level
How can information be collected, analysed and organised?By communicating with colleagues, ideas information and requirements relevant to receiving, processing, re-ordering and dispatching and stock taking goods.1
How are ideas and information communicated within this competency?By collecting information relevant to the organisation's needs and policies on control of stock; collating it in a useable format and evaluating it for application.1
How are activities planned and organised?By organising the work requirements associated with receiving, processing, re-ordering, dispatching and stock taking goods, in conjunction with other assigned activities, such that the task is undertaken in a realistic time frame.1
How are problem solving skills applied?By interacting with colleagues to support and enhance the organisation's stock control procedures.1
How are mathematical ideas and techniques used?In all aspects of receiving, processing, re-ordering and dispatching and stock taking goods.1
How is use of technology applied?By identifying issues associated with receiving, processing, re-ordering, dispatching and stock taking goods that are not within defined guidelines, resolving those that are routine and involving others where they are not.1
How is team work used within this competency?By using technology to receive, process, reorder and dispatch goods and assist with the conduct of stocktakes.1

Range Statement

Goods may include:

Stock may be moved:

Equipment used to receive or dispatch goods may include:

Workplace policies and procedures may include:

Packing materials may include:

Stock recording may be:

Stocktakes may be:

Organisation's stock control may include:

Minimum stock levels may be influenced by:

Merchandise:

Handling techniques:

Discretion and privacy:


Evidence Guide

Critical Aspects of Evidence

Evidence of the following knowledge and skills is considered essential to demonstrate competency in this unit. This includes demonstration of the Key Competencies at the performance level identified at the end of this unit:

Underpinning Knowledge and Skills

The following knowledge, understanding and skills are essential to perform this unit to the required standard:

Context of Assessment

For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include an experienced person at the workplace.

Competency should be demonstrated in the workplace or a simulated workplace environment through a range of situations which may include interruptions and involvement in other related activities normally expected in the work environment.

Assessment should be undertaken in an environment that meets industry codes of practice and relevant industry regulations and legislation.

Interdependent Assessment of Unit

All units which relate to a job function can be considered as co-requisites to assist with an integrated approach to assessment.

For advice on integrated assessment of units within and across qualifications, refer to the Assessment Guidelines.

Assessment Methods

Assessment Resources

All resources must be provided for the assessment. If workplace based, the resources should relate specifically to policies, procedures and range of tools and equipment. If an off the job or simulated work environment is used then resources should be applicable to the work environment.

Resources may include: