Home - WRR02 - WRRI1B
Perform stock control procedures
|Unit Descriptor||This unit encompasses the skills, knowledge and attitudes required to handle stock in a retail environment. It involves receiving and processing incoming goods, rotating stock, participating in stocktakes, reordering stock and dispatching goods.|
|1 . Receive and process incoming goods||
|2 . Rotate stock||
|3 . Participate in stocktake||
|4 . Reorder stock||
|5 . Dispatch goods||
|Key Competency||Examples of Application||Performance|
|How can information be collected, analysed and organised?||Reordering stock may require ideas and information to be communicated.||1|
|How are ideas and information communicated within this competency?||Maintaining stock levels, receiving and processing incoming goods will require information to be collected, analysed and organised.||1|
|How are activities planned and organised?||Identifying stock levels and reordering requires activities to be planned and organised.||1|
|How are problem solving skills applied?||Team work may be applied when undertaking stocktake procedures.||1|
|How are mathematical ideas and techniques used?||Mathematical ideas and techniques may be required when receiving goods and checking and validating delivery.||1|
|How is use of technology applied?||Problem solving skills may be applied when identifying excess stock and determining storage or return of items.||1|
|How is team work used within this competency?||The use of technology may be applied when recording stock and reporting faults and problems.||1|
Critical Aspects of Evidence
Competency in this unit requires evidence that the candidate:
Consistently applies store policies and procedures, industry codes of practice, relevant legislation and statutory requirements in regard to stock control.
Consistently applies safe work practices in the manual handling and moving of stock, according to occupational health and safety legislation/regulations/codes of practice.
Interprets and applies manufacturers' instructions with regard to handling stock and using relevant equipment.
Receives and processes incoming goods and dispatches outgoing goods according to store policies and procedures.
Rotates stock and reorders stock/maintains stock levels according to store policies and procedures.
Assists with stocktaking and cyclical counts according to store policies and procedures.
Interprets and processes information accurately and responsibly.
Underpinning Skills and Knowledge
Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed on the following page:
Store policies and procedures, in regard to:
store labelling policy
product quality standards
correct unpacking of goods
out of date, missing or damaged stock
methods of storage
stock record documentation
Reporting faults and problems
Relevant legislation and statutory requirements
Relevant industry codes of practice
Relevant occupational health and safety regulations
Following set routines and procedures
Using electronic labelling/ticketing equipment
Literacy and numeracy skills in regard to:
stock records and delivery documentation
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.
Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.
The candidate will be required to:
Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRI1B can be assessed with the following units:
WRRCS2B Apply point of sale handling techniques
WRRLP2B Minimise theft
WRRCS3B Interact with customers
WRRF1B Balance the register/terminal
Evidence Gathering Methods
Evidence should include products, processes and procedures from the workplace context. Evidence might include:
Observation of the person in the workplace
Third party reports from a supervisor
Answers to questions about specific skills and knowledge
A retail work environment
Access to relevant equipment including
stock moving equipment
manual and electronic labelling/ticketing equipment
computers/stock recording equipment
Relevant documentation, such as:
invoices/packing slips/dispatch documents/order forms
store policy and procedures manuals
occupational health and safety regulations
legislation and statutory requirements
industry codes of practice