Home - WRR02 - WRRVM1A
Work effectively as a visual merchandiser
|Unit Descriptor||This unit provides an overview of the visual merchandising area of the retail industry and the skills and knowledge required to work effectively and develop a career in visual merchandising.|
|1 . Develop knowledge of the visual merchandising area in the retail and exhibition industries||
|2 . Determine roles and responsibilities in a visual merchandising work environment||
|3 . Work effectively in a visual merchandising environment||
|Key Competency||Examples of Application||Performance|
|How can information be collected, analysed and organised?||Notifying shift availability or non-attendance requires ideas and information to be communicated to others.||1|
|How are ideas and information communicated within this competency?||Information on retail visual merchandising components and awards/agreements will need to be collected analysed and organised.||1|
|How are activities planned and organised?||Identifying and interpreting awards/agreements requires activities to be planned and organised||1|
|How are problem solving skills applied?||Team work will be applied when interacting with other staff.||1|
|How are mathematical ideas and techniques used?||The use of mathematical ideas and techniques may not be required in this unit.||1|
|How is use of technology applied?||Problem solving skills may be applied when dealing with interpersonal conflict.||1|
|How is team work used within this competency?||The use of technology may not be applied in this unit.||0|
Type of products and services provided
Business policy and procedures in regard to selling products
Size, type and location of business
Business merchandise range
Characteristics of the specific product/s
Customers, including managers, within the enterprise, or external business customers
Varying levels of staff training
Worksite-specific context, variations and environments
Workplace-specific guidelines, policies and practices
Conditions of service, legislation and industrial agreements
Variation in organisation policies and procedures in relation to:
store hours of operation
completing work out of hours
Clients, peers and supervisors may:
come from arrange of social, cultural and ethnic backgrounds
have varying levels of language and literacy
Discrimination may occur between:
Relevant personnel may vary with context, level of employment, ascribed duties, nature of enquiry or response required
Applicable State/Territory/Commonwealth regulations and legislation may include but are not limited to
Occupational health and safety
Industry codes of practice
License patent or copyright arrangements
Australian Competition and Consumer Commission (ACCC) provisions
Trade Practices Act
Visual merchandising standards may include but are not limited to
Store plan and design
Location of display
Critical Aspects of Evidence
Competency in this unit requires that the candidate:
Demonstrates knowledge of the place and function of visual merchandising in the retail and exhibition industries.
Demonstrates the ability to differentiate between the retail visual merchandising components listed in the performance criteria.
Consistently and responsibly applies store policies and procedures in regard to workplace ethics, including interpretation of staff rosters, notification of the availability for work, allocated duties/job description.
Consistently applies organisation policies and procedures and legislative requirements in regard to external/internal client contact, especially the use of non-discriminatory language and attitudes.
Knows employee rights and responsibilities in regards to awards and agreements.
Identifies and describes the role of various parties including employee and employer associations.
Underpinning knowledge and skills
Store policies and procedures, in regard to:
shift availability for non-attendance
staff counselling and disciplinary procedures
equal opportunity issues
non-compliance with organisation policies and procedures
part time, casual, full time work, contract employment
Store organisational structure
Structure of the retail industry
Retail industry visual merchandising training options
Rights and responsibilities of employers and employees in retail workplace
Major changes affecting retail workplaces
Relevant legislative and statutory requirements, such as:
equal opportunity legislation
equal employment opportunity legislation
Ability to follow store policies and procedures
Maintaining personal presentation
Interpersonal communication skills, including
verbal and non-verbal communication
Literacy skills in reading workplace documents
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.
Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.
The candidate will be required to:
Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRVM1A can be assessed with the following units:
WRRCS1B Communicate in the workplace
WRRLP1B Apply safe work practices
Evidence gathering methods
Evidence should include products, processes and procedures from the workplace context or from a simulated work environment. Evidence might include:
Observation of the person in the workplace
A simulated retail illustration project environment
Third party reports from a supervisor
Answers to questions about specific skills and knowledge
A real or simulated work environment
Relevant documentation, such as:
store/sample policy and procedures in regard to workplace ethics
store/sample job descriptions and organisational charts
store/sample policies and procedures in regard to the rights and responsibilities of employers and employees in the workplace
government legislation on equal opportunity, equal employment opportunity and anti discrimination.