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Determine and confirm client business expectations and needs

Unit Descriptor This unit defines the competency required to determine client business requirements and verify the accuracy of the information gathered. The following units are linked and form an appropriate cluster: ICAA4047B Determine project specifications and secure client agreement ICAD4043B Develop and present a feasibility report

1 . Determine context of business need or problem

  1. Establish the business problem to be investigated including determination of system boundaries, scope and the development methodology to be used.

  2. Choose information gathering method and develop questions appropriate to business problem

  3. Develop objectives and identify expected outcomes to be achieved

  4. Document the business problem

  5. Submit documentation to appropriate person for substantiation

2 . Gather information

  1. Use chosen information gathering method to identify clients of the system and problems they encounter

  2. Record client responses

  3. Analyse gathered information to identify new systemrequirements and establish problem specifications

  4. Document system requirements and problems

3 . Confirm system specifications

  1. Check documentation to ensure it meets client business needs

  2. Submit documentation to the client for verification of accuracy and approval

  3. Make changes to the documentation as necessary as indicated by the client

  4. Submit documentation to client for final approval/sign-off

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement


May be in reference to the business, system, application, network or people in the organisation; there may be a business need or opportunity that must be addressed


May include but is not limited to network, application, software, business, computers, financial system, management system and information system

Information gathering method

May include but is not limited to interviews, questionnaires, surveys, focus groups or observation


May include but is not limited to internal departments, external organisations, individual people and employees


May include ISO/IEC/AS standards, audit trails, naming standards, version control, project management templates and report writing principles

Appropriate person

May include a supervisor, teacher, authorised business representative or client

System requirements

May include but are not limited to system functionality, geography, environment, client user and cost constraints

Evidence Guide

Critical aspects of evidence

Assessment must confirm sufficient knowledge of investigation, interview and documentation techniques, and the ability to produce a clear statement of business expectations and needs, including critical business requirements.

Knowledge and skills

Knowledge includes:

Skills include:

Assessment guidance

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

In the case of this unit, it could be assessed in a holistic manner with:


To demonstrate competency in this unit the following resources will be needed:

Role context

Determining and confirming client business needs is essential if cost, quality and timelines are to be planned accurately.

The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic.

Applications may involve responsibility for, and limited organisation of, others.

An individual demonstrating this competency would be able to: