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ICAS4114B

Implement maintenance procedures

Unit Descriptor This unit defines the competency required to set up maintenance procedures to keep equipment and software operating effectively. The following units are linked and form an appropriate cluster: ICAA4041C Determine and confirm client business expectations and needs ICAS4116B Undertake capacity planning No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

ELEMENTPERFORMANCE CRITERIA
1 . Determine best practices for equipment and software maintenance

  1. Identify equipment and software that is to be maintained and implement processes to ensure future acquisitions of equipment and software are identified

  2. Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability

  3. Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research

  4. Obtain requirements from user in the area of equipment maintenance and reliability

  5. Document procedures for maintenance based upon best practices

2 . Identify resources to provide equipment and software maintenance

  1. Identify and record the level of support that can be provided by in-house resources

  2. Identify and record the support to be supplied by external or third-party organisations

  3. Develop or update service-level agreement with internal user and third-party suppliers

3 . Revise practices, where appropriate

  1. Monitor and review maintenance operation

  2. Identify problem areas including failures to meet service-level agreements, and consider changes to maintenance procedures

  3. Assess changes in consultation with user, support staff and third party suppliers

  4. Design and implement improvements to maintenance procedures





Key CompetencyExamples of ApplicationPerformance
Level
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement

Equipment may include but is not limited to:

Software may include but is not limited to:

Documentation may follow:

Requirements may be in reference to:

User may include:

Service - level agreement may exist for:

Best practices may include:


Evidence Guide

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

To demonstrate competency in this unit the learner will require access to:

Context of and specific resources for assessment

The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.

Assessment must ensure:

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

An individual demonstrating this competency would be able to: