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Work in a culturally diverse environment

Unit Descriptor This unit describes the skills and knowledge to work successfully in an environment with people from diverse social and cultural backgrounds.

1 . Communicate with individuals from diverse backgrounds
  1. Treat individuals and groups from different backgrounds, cultures and languages with respect and sensitivity

  2. Communicate and cooperate effectively with individuals from other cultures in workplace activities

  3. Where language barriers exist, make an effort to communicate using gestures, simple words and other appropriate methods

  4. Take account of different traditions and ways of communicating responding to workplace situations

  5. Value and recognise as an asset the ability of team members to speak a language other than English and/or their experience of living in other regions or cultures, where relevant

  6. Identify issues which may cause conflict or misunderstanding, in the workplace

  7. Make efforts to resolve difficulties or misunderstandings taking account of differences of culture and background

2 . Consult with workplace, stakeholder and community groups, where relevant
  1. Identify the needs and perceptions of different groups in workplaces or communities where appropriate

  2. Base planning and decisions relating to operations, productions and projects on the needs and requirements of workers, customers and clients including those from different cultures and backgrounds, to ensure effective and socially and culturally appropriate outcomes

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?3
How are ideas and information communicated within this competency?2
How are activities planned and organised?2
How are problem solving skills applied?3
How are mathematical ideas and techniques used?0
How is use of technology applied?2
How is team work used within this competency?1

Range Statement

Differences of background and culture may include:

Possible cultural differences may include:

Groups to be consulted may include:

Evidence Guide

Underpinning knowledge and skills

Assessment must include evidence of essential knowledge of, and skills in, the following areas:

Linkages to other units

This unit underpins effective performance in other units. It is recommended that this unit is assessed/trained in conjunction with other operational and technical units.

Critical aspects of evidence

This unit of competence applies to a range of industry sectors. The focus of assessment will depend on the industry sector. Assessment must be contextualised/tailored to meet the needs of the particular sector in which performance is being assessed. Assessment should only address those variable circumstances, listed in the range of variables statements, which apply to the chosen context.

The following evidence is critical to the judgement of competence in this unit:

Method and context of assessment

Assessment may take place on the job, off the job or a combination of both of these. Off the job assessment must be undertaken in a closely simulated workplace environment.

Assessment may incorporate a range of methods to assess performance and the application of essential underpinning knowledge, and might include:

Resource requirements

There are no significant resource implications for the assessment of this unit.