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Maintain high standards of patient and client services

Unit Descriptor This unit sets service standards for care assistance workers and other workers who have contact with clients or patients.

Work performed requires a range of well developed skills where some discretion and judgement is required. Individuals will take responsibility for their own outputs and limited responsibility for the output of others.

1 .

Key CompetencyExamples of ApplicationPerformance
How can information be collected, analysed and organised?
How are ideas and information communicated within this competency?
How are activities planned and organised?
How are problem solving skills applied?
How are mathematical ideas and techniques used?
How is use of technology applied?
How is team work used within this competency?

Range Statement

Evidence Guide