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Locate and rectify complex CPE system and equipment faults
|Unit Descriptor||This unit applies to all contexts for indoor and outdoor installation within a customer premises and applies to both customer premises cabling and customer premises equipment. This unit applies to all communications applications whether digital or analogue including telephony, data, video including digital broadcasting, computer networks including LANs and WANs, and multi media. This unit may be applied to domestic, commercial or industrial installations. Equivalent UnitsNil|
|1 . Establish background information||
|2 . Obtain suitable fault testing tools and equipment||
|3 . Diagnose faults||
|4 . Rectify fault||
|5 . Clean up work site||
|Key Competency||Examples of Application||Performance|
|How can information be collected, analysed and organised?||2|
|How are ideas and information communicated within this competency?||3|
|How are activities planned and organised?||3|
|How are problem solving skills applied?||2|
|How are mathematical ideas and techniques used?||2|
|How is use of technology applied?||3|
|How is team work used within this competency?||3|
Can include telephony networks, data networks, computer systems including Local Area Networks (LANs) and Wide Area Networks (WANs).
Are escalated to this level when they are not detected or capable of repair on a first in basis or within a specified timeframe or are of a recurring or intermittent nature.
May be done under warranty, as part of a service agreement or on a fee for service basis as agreed with a client.
Variables that may affect system faults
May include: recent additions to system, building works, operator error, power supply, software problems, time of fault, atmospheric conditions
Customer's specifications and system documentation
May be found in: contract documents, specification schedules, system configuration diagrams and site installation records such as MDF, IDF & FDP log book data and system programme.
Are as specified by the equipment manufacturer/supplier.
Are maintenance agreements between communication companies and their clients and vary from company to company and with the type of equipment owned or leased by the client.
May include: incorrect terminations, jumpering, near end crosstalk, bad connections, program errors, faulty parts, faulty circuit board, equipment failure.
May include: test data, log books, customer records, details of system checks, software programme, equipment/product manuals/guides, customer questioning details.
Other likely fault areas
Include: building cabling (including MDF), external cable, MDF jumpers, carriers network.
Methods for fault finding and repair
Include: visual inspections, functionality tests, equipment reprogram, replacement, repair and/or modification.
Fault finding methodology
Is usually described in system/equipment/product manuals and guides.
Hand - cutters, screwdrivers, pliers, files, hammers, hacksaw, spanners, terminating tools.
Electrical - power drills, soldering iron, cordless drill, 240v lead lights.
Other - ladder, cable identification kit.
May include: multimeter, buttinski, lap top computer
A maintenance hierarchy
Applies to the maintenance and repair activity and is common across the Industry.
Fees for service
Vary from company to company and usually involve charges relating to labour and parts.
Relevant legislation, codes, regulations and standards include:
ACIF Standards and Codes
Australian Standards AS 3901, 3902
International Standards ISO 9000, 9001
Australian Building Codes and Regulations
Occupational Health and Safety
Environmental Protection Act
Trade Practices Legislation
Noise Abatement Regulations
Assessment Location and Resources
A workplace conducting the operations covered by this competency unit, equipment and resources relevant to the context of the work (See Range Statement) and support from a competent supervisor or mentor.
A simulated environment with similar provisions which conforms to the Assessment Guidelines.
Assessment candidates should produce evidence of the following:
Use of fault history including details of all investigations undertaken on a first-in basis, in fault identification.
Identification and ranking of likely causes of faults.
Methodical approach to fault identification.
Analysis of tests already undertaken and conduct of further tests appropriate to the type of fault identified.
Interpretation of test results.
Ability to prioritise, operate in a timely manner and report progress.
Recognition of potential causes.
Repair of fault and conduct of tests to verify outcomes.
Consideration of financial/commercial implications.
Documentation of fault including: nature, location, likely causes, repair methodology.
Application of enterprise escalation and outage procedures.
Ability to read, interpret and use equipment/system manuals and specifications, and relevant enterprise policy and documentation.
Interpersonal skills related to customers, employer, work associates, team members, individuals and other contractors.
Application of all related occupational health and safety requirements and work practices.
Customer focus and consideration of customer needs.
Skills and Knowledge
Select from the following list to suit the learning and assessment context
Codes refer to the Skill and Knowledge Register included in this training package
CI510 Communication 5
CO530 Computer Programming 4
CS510 Customer Relations 5
EN440 Enterprise Operations Policy 4
EN660 Enterprise Pricing Policy 6
IN430 Negotiation 4
IN510 Interpersonal Relationships 5
IN520 Teamwork 5
MA510 Mathematics 5
OH510 Occupational Health and Safety 5
PE510 Personal Skills 5
PK510 Product Knowledge 5
PS510 Plans and Specifications 5
TE510 Telephony 5
TF510 Test Equipment 5
TF520 Test Analysis and Diagnosis 5
TF530 Fault Finding 5
TO330 Installation Practices 3
TO510 Use of Tools 5
The following relate specifically to the Computer Systems group of qualifications
CN510 Advanced Data Communications
CN520 Advanced Internet
CN520 Digital Electronics 3
CN530 Computer Systems Architecture
CN551 Data Communications Fundamentals
CN570 Computer Systems Management
CN590 Internetworking 3
CN591 Internetworking 4
CN592 Internetworking Planning
CN593 Network Layer Fundamentals